Refund Policy
Last updated: August 26, 2026
30-day money-back guarantee — if Nail Muse isn't right for you, we'll refund it. No questions asked.
We stand behind the quality of Nail Muse. This policy explains how our guarantee works, how to request a refund, and how long it takes.
1. Our promise
Every plan — Starter, Core, Enhanced, Pro, Salon and Expert — is covered by a full refund within 30 days of purchase. No questions asked. You do not need to justify the request, and you do not need to prove you used the material.
2. How to request a refund
Email hello@moonfon.com within 30 days of your purchase, from the address you used at checkout. Please include:
- Your full name, as it appeared at checkout
- The email address used at checkout
- The plan you bought
- Your order or purchase confirmation, if available
You do not need an order number, though it speeds things up. A brief reason is welcome but never required — it just helps us improve.
3. How long it takes
We reply to every refund request within 3 business days. Once approved, the refund is issued to your original payment method through Stripe — the same card or account you paid with. We cannot refund to a different card or account.
After we issue it, your bank or card issuer typically takes a further 5 to 10 business days to post the money to your statement. That part is outside our control. If it has been longer, contact your bank first, then tell us and we will send you the Stripe refund confirmation to pass on to them.
4. What happens to your access
When a refund is issued, access to the course and any included bonuses is withdrawn: download links are deactivated and course access is closed. Anything you already downloaded should be deleted, and may not be kept, shared or resold. We do not ask you to send anything back — the product is digital and there is nothing to ship.
5. Nothing to cancel
Every purchase is a one-time payment. There is no subscription and no recurring billing, so there is nothing to cancel and you are never charged again. Changing your mind after buying is handled as a refund, under section 1 above.
6. Duplicate and accidental charges
If you were charged twice for the same plan, or charged in error, email us and we refund the duplicate in full — at any time. This is not limited to the 30-day window.
7. After 30 days
We do not offer refunds once the 30-day window has passed. But if something has gone wrong — a file will not download, a link is broken, a video will not play — email us anyway. Access problems are a support matter and we fix them regardless of when you bought.
8. Contact us before opening a dispute
If anything has gone wrong, please email us before opening a dispute or chargeback with your bank. A refund from us is faster than a chargeback and does not require your bank to investigate. We honour our guarantee, so there is no advantage to going around it — almost everything is sorted out the same day.
If you are looking at your statement and do not recognise a charge, it appears as MOONDE FON, LLC. Email us and we will identify the purchase for you the same day.
9. Your statutory rights
We sell worldwide. Nothing in this policy limits any mandatory consumer rights you have under the law of your own country, including any statutory right of withdrawal for digital products. Where your local law gives you more than 30 days, that law applies.
10. Contact
For any questions about this policy, contact us at hello@moonfon.com.
Moonde Fon LLC
Registered and customer service address: 501 Silverside Road, Wilmington, DE 19809, United States
Customer service email: hello@moonfon.com