Contact & Support

Last updated: August 26, 2026

Email us at hello@moonfon.com or nikeisha8vp@hotmail.com — a real person reads every message. We reply within 1 business day, and always within 3.

Don't recognise a charge on your statement?

Our charges appear as MOONDE FON, LLC — that is the company behind Nail Muse. If you bought a Nail Muse course, that is the name you will see, not "Nail Muse".

If you are looking at a charge you cannot place, email us at hello@moonfon.com or nikeisha8vp@hotmail.com with the amount and the date, and we will identify the purchase for you the same day. Please do that before contacting your bank — we can resolve it in minutes, and a dispute takes your bank weeks.

Didn't receive your course access?

Access is emailed within minutes of your payment. If it has not arrived:

Check your spam or promotions folder — the email contains links, which some filters hold back.
Search your inbox for Nail Muse or Moonde Fon.
Still nothing? Email us and we resend it right away. Include the email address you used at checkout, in case it was mistyped.

You do not lose anything if the email goes missing — your access does not expire, and we can always resend it.

Want a refund?

You have 30 days from your purchase, no questions asked. Email us from the address you used at checkout and include your name, the plan you bought, and the approximate purchase date. We reply within 3 business days and refund to your original payment method through Stripe; your bank then takes a further 5 to 10 business days to post it.

Full details in our Refund Policy.

What to include when you write

None of this is required — write however you like and we will sort it out. But including these gets you an answer faster:

The email address you used at checkout
The plan you bought (Starter, Core, Enhanced, Pro, Salon or Expert)
The approximate date of purchase
For a technical problem: which lesson or file, and what happened

Questions about the course itself

Not sure which plan fits you, or whether the course covers something specific? Ask before you buy — we would rather answer honestly than have you buy the wrong tier. Most of the common questions are already answered in the FAQ.

Company details

Nail Muse is a brand of Moonde Fon LLC
Registered and customer service address: 501 Silverside Road, Wilmington, DE 19809, United States
Customer service email: hello@moonfon.com · nikeisha8vp@hotmail.com